We stand behind our floral arrangements and want you to be completely satisfied with your purchase from Kluzarineaaxil. If you are not happy with your order, please contact us within 24 hours of delivery.
Flowers are perishable products, so returns are handled on a case-by-case basis. If your arrangement arrives damaged or does not match your order, please contact us immediately so we can resolve the issue.
Refunds are processed promptly for orders that do not meet our quality standards or if there was an error in your order. We may offer a replacement arrangement or full refund depending on the circumstances.
Custom orders that have been specifically designed and created according to your specifications are generally non-refundable unless there is a quality issue or error on our part.
To initiate a return or discuss a concern about your floral arrangement, please contact us at community@kluzarineaaxil.world or call +1 (212) 221-7515. Provide your order number and details about the issue.
If there is an issue with delivery, such as incorrect address or damaged items during transit, please contact us immediately. We will work to resolve the problem and ensure you receive your order as expected.
For questions about returns or to discuss any concerns about your floral arrangement purchase, please contact Kluzarineaaxil at community@kluzarineaaxil.world or visit our shop at 1500 Broadway, New York, NY 10036.
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